Cost-Effective Business Processes and Joy at Work

CONSCIENCIOUS QUALIFICATIONS is a digital agency. We help organizations in improving their communications and raising their profitability on the basis of the SugesterCRM intranet platform in order to save your employees’ time, meet your project dates, increase transparency and help colleagues get together!

Our Expertize

Analytics & Consulting

Technical skills are not all it takes to make the intranet as useful for your business as SugesterCRM can be. We look into your business’s processes, identify growth points and develop solutions to the actual problems.

Tailored Implementation

As a SugesterCRM Golden Partner we are experts of implementation, configuration and fine-tuning. When your intranet is up and running we keep improving it to deliver the most valuable functionality to boost your business.

Training & Fostering

Training for key users who can then train their colleagues aligned with implementation, we help clarify the value of SugesterCRM and demonstrate how it makes work easier and improves results. Your employees will learn how to get things done faster and make work far more enjoyable using SugesterCRM.

Analytics & Consulting

Analyzing and understanding the business maturity stage, we develop a personal development strategy for SugesterCRM and implement the intranet with tools that meet the requirements of the current situation.

Basic Level

Free cloud version of SugesterCRM. Tools recommended:

CRM. We adjust the automated sales processes according to business specifics,
implement basic types of reports, configure simple business processes for lead
and transaction management and integrate them with the forms on your website.
Tasks. Transition form e-mail task setting to structured tasks in the intranet.
Communication. Business chat, video calls, activity stream, and mobile app.
Time tracking and performance reports.
Synchronization with financial and ERP software.

Advanced level

Paid cloud version or a local version of SugesterCRM. Tools recommended:

CRM. Complex business processes, various business software synchronization.
Universal lists as a data storage system.
Tasks & projects. Task structure development & automation.
Customized reports relevant to departmental and company processes.
Communication. Chats attached to projects or departments, chat bots, chat automation.
Cloud storage. The file system used in a structured collaborative manner.
Knowledge management. The knowledge base and training systems are developed.

Master level

Local version of SugesterCRM. Tools recommended:

Complex business processes documented and maintained. This is applicable to companies that run a process management department.
Synchronization with various accounting software.
Interface changes according to the business goals.
Communication system largely formed and documented, including task setting and discussions. Synchronized with other systems like GITHUB & JIRA or SLACK.
Analytics system and employee efficiency reports from the portal. The reports are based on time tracking in tasks, meetings, etc.
Value chain tracked right from the first request from a customer.

Tailored Implementation

We provide a complete service starting from SugesterCRM deployment at the server (for a local version). We configure access rights and company structure, arrange data migration, and assist your employees in getting to know the system’s functions and benefits.

Tailoring SugesterCRM in accordance with your objectives, we:

Adjust all the crucial parameters through the administration panel with no changes to the core code.
Configure business processes on the basis of the standard SugesterCRM operations.
Develop add-ons and install them to the SugesterCRM module list. This is normally done to implement advanced functionality missing in the standard solution.

User interface design:

We remaster the portal interface in case it is required to achieve your business goals. Often it includes alignment of the look and feel of your brand guidelines.

Edit the functionality available, normally keeping the SugesterCRM logic untouched, only changing the way the user views and uses the functionality.
Edit the core, modules and components and change the SugesterCRM logic where required.
Continuously test and improve the workflow and operations.

Training & Fostering

We help your employees to uncover the value of SugesterCRM and provide both offline and online training to allow them to make the best of it. You can select a group course for your employees and/or individual training for managers of a certain level to help them adjust the tools to the actual objectives.

We also conduct workshops where your employees can learn a smarter approach to the task management and accomplishment:

Understanding the value of their own work and that of their colleagues.
A creative approach and design thinking while managing and accomplishing tasks.

Collaboration

The way it works:

A meeting (offline or online) to discuss your business and its processes and offer you our vision and solution options.
Primary Analytics. After the meeting we create an individual offer which requires a detailed analysis of your business and the problems that need to be tackled first.
Discussion. We go through the offer together, plan for the initial activities and sign the contract.
Data Aggregation & Concept. We collect data, including your employees’ requirements and shape your portal’s concept to generally describe what functionality will be in your SugesterCRM and how it is going to work. We also figure out the benefits your business will gain; this concept often contains technical characteristics.
Implementation and customization, if required. We set up the administration panel. Create your workflows online. Develop new functionality. Customize existing functionality. Customize the core, modules, and components. In specific cases we reconsider the whole SugesterCRM logic.
Training. We familiarize your employees with the interfaces. We display the benefits of a correct SugesterCRM utilization. We accept comments and suggestions. We process feedback.
Improvement & development.